Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Domestic Shipping (South Africa)Â We offer standard and express shipping options at checkout. Delivery times vary by location:
- Standard: 3–7 business days
- Express: 1–3 business days
International Shipping We ship internationally to selected countries. International delivery times are typically 7–21 business days depending on destination and customs clearance. Please note that import duties, taxes, and customs fees are the responsibility of the customer.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Delays While we strive to meet all delivery estimates, delays may occasionally occur due to courier issues, customs, or circumstances beyond our control. We appreciate your patience.
Lost or Damaged Shipments If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at [your contact email] so we can assist you.